Return Policy
Effective date: 22 August 2026
This policy explains the standard Enova Mart return process. It supplements any mandatory consumer right and any longer or more favourable warranty offered on a product page.
1. Return window
Unless a listing states a longer period, contact us within 7 calendar days after delivery to request a return. If an item arrives damaged, materially defective, incomplete or different from the confirmed order, report it as soon as reasonably possible and preferably within 48 hours so the delivery record can be checked.
2. Eligible returns
A return may be accepted when the item is damaged, defective, counterfeit, materially different from its description, the wrong item, or otherwise eligible under a stated seller warranty. For a change-of-mind request, the item should be unused, unwashed and unaltered, with its original accessories, labels, manuals and packaging in resalable condition.
3. Items normally not returnable
Except where defective, misdescribed or required by law, returns are normally unavailable for perishable goods; opened food; customized or personalized items; downloaded or activated digital items; intimate, hygiene or cosmetic items after their seal is broken; and products damaged through misuse, unauthorized repair or failure to follow instructions.
4. How to request a return
- Contact the seller through your order record or call Enova Mart Support at 0910530879.
- Provide the order number, item name, reason for the request and clear photographs or video where relevant.
- Wait for return instructions before sending the item. Use the provided address and keep the handover or shipping receipt.
Do not send a return to an address not confirmed for that request.
5. Inspection and outcome
The seller or Enova Mart may inspect the returned item against the request. Depending on the circumstances and applicable law, the outcome may be repair, replacement, store credit, partial refund or full refund. If the seller delivered a wrong, damaged, defective or misdescribed item, the seller is normally responsible for reasonable return costs. For an accepted change-of-mind return, the customer may be responsible for delivery costs.
6. Refund timing
After an approved return is received and checked, Enova Mart aims to initiate the refund within 7–14 business days. The final posting time depends on the payment provider. A refund is normally sent to the original payment method unless another lawful arrangement is agreed.
7. Disputes
If a seller does not resolve an eligible request, contact Enova Mart Support with the order record and evidence. We will review the information from both sides. This process does not limit rights available under Ethiopian law.
